Supervisory Training
8 Modules - Each with a Personal Action Plan and Follow-up Coaching
Front-line Leaders, Supervisors & Managers have a direct impact on engagement, productivity and employee satisfaction of your workforce. Bring lasting results with this Experiential Learning Course to bring your business is looking for!
The objective of company-provided training—and most training of any kind, for that matter—is to improve performance and results. The way that training is provided, however, varies between organizations with different objectives, products, and employees. Over the past decade or so, many business leaders have relied on traditional training approaches as a first line of defense when they need to improve performance to achieve a desired outcome. However, experiential learning is now seen as the most effective method that conveys information and encourages lasting behavior change.
Module 1: Roles of Supervisors - (1 ½ hours)
Introduction to Program
Experience in Supervision & the Supervisor’s Roles
Business Strategy & the Supervisor’s Role
Expectations of Supervisors
Making the Transition: Peer to Leader
Personal Development Action Planning
Module 2: Supervisory Skills - (1 ½ hours)
Taking Responsibility for Self Development
Emotional Intelligence
Motivation
Working Styles
Personal Development Action Planning
Module 3: Communication Skills - (2 ½ hours)
How Communication Works
Guidelines for Good Communication
Effective Communication
Delivering Information to Groups
Personal Development Action Planning
Module 4: Diversity and Inclusion Skills - (1 ½ hours
Exploring Differences
Perceptions into Prejudice
Importance of Inclusion to the Business
Equal Employment Opportunity Policy
Generations in the Workplace
Your Role: Six Ways to Manage Diversity in the Workplace
Personal Development Action Planning
Module 5: Teamwork Skills - (1 ½ hours)
Why Teams?
The Extended Team – Who Are My Customers
Customer Expectations – Internal and External
Teamwork
Personal Development Action Planning
Module 6: Coaching Skills - (2 hours)
Communication Tools for Shaping Performance
Coaching Skills
Introduction to Feedback Skills
Practice with Feedback
- Coaching with Positive Feedback
- Coaching to Give Directions OR Clarify Expectations
- Coaching with Developmental Feedback
Module 7: Counseling & Disciplinary Skills - (2 hours)
What is Counseling?
Problem Behaviors
Performance Decision Tree
Performance Counseling
What is Discipline
Progressive Discipline Definition
Progressive Disciplinary Steps
Your Policy
Exceptions to Progressive Discipline
Seven Steps of “Just Cause”
Dealing with Insubordination
Introduction to Aggression Management
Personal Development Action Plan
Module 8: Personal Development Action Planning - (1 ½ hours)
Presentations – Review of Program Main Points
Self-Assessment / Strengths & Areas for Development
Program Evaluation